Refunds and right of withdrawal

Last updated: 27 July 2026

You try before you pay

Creating an account gives you seven days of free trial, with no payment method and nothing subscribed: when it ends the dictation service simply stops, nothing is charged, and there is nothing to cancel. The trial covers up to 5,000 dictated words.

Every subscription starts with a seven-day trial. Your payment method is registered when you sign up, but nothing is charged before the seven days are up: cancel within that window and you pay nothing. The aim is that nobody pays without first working out whether the product is useful to them.

Right of withdrawal

Consumers in the European Union have fourteen days to withdraw from the contract. Because this is a digital service that starts immediately, that immediate activation requires the user's express consent and acknowledgement that the right of withdrawal is lost as a result — both collected at the point of purchase.

What we do in practice

Beyond what the law requires: if the product didn't work as described, we refund within thirty days of the charge, no questions asked. Just write to us quoting the email address used for the purchase.

Renewals

An automatic renewal you didn't want, reported within 14 days of the charge, is refunded in full, provided the service hasn't been used significantly in the new period.

How to request a refund

Write to collu1980collu@gmail.com quoting the account address and the date of the charge. We reply within 5 working days. Refunds go back to the same payment method used for the purchase, normally within ten working days of approval.

Who issues the refund

Sales are handled by Paddle.com Market Ltd, who appears as the seller. The refund is issued through the same channel, even when the request comes to us.